Helpful tools for keeping your practice strong in uncertain times.
COVID-19 and its repercussions pose a number of challenges for elective medical practices. Weathering such an unsteady climate—and even coming out stronger than before—is a matter of being agile, educated, and connected to those around you who are ready and willing to help.
As part of Etna Interactive’s commitment to cultivating success through partnership, we have compiled a dynamic list of resources to keep you and your practice informed and empowered to seize opportunities for growth
Table of Contents
- Our Insider’s Guide to DIY Marketing
- Resources for Clinic Leaders
- Latest Industry Updates
- What We’re Doing for Our Partners
- What Is Online Marketing?
- Creating an Online Marketing Strategy
- Online Marketing for Doctors
Our Insider’s Guide to DIY Marketing
Good marketing is more vital than ever. It keeps you at the top of potential patients’ minds and sets the stage for a robust comeback once this crisis subsides. In fact, a Harvard Business Review study found 9% of companies—those who take a progressive approach to marketing—come out of recessions stronger than ever.
Even if you have to cut back on your marketing spend, your business shouldn’t miss out. There are steps you can take right now to help your brand become stronger than ever. That’s where Etna Interactive’s Insider’s Guide to DIY Marketing series comes in.
These free marketing tips will help arm your practice with the knowledge it needs to keep demand up for your services in times of economic uncertainty.
Resources for Clinic Leaders
Elective medical clinic leaders today are facing new challenges surrounding everything from forced closures to crisis communications issues. Arming yourself with knowledge is essential not only for making it through this initial downturn but also for emerging on the other side primed for success. Here are helpful resources to get you started.
Marketing & Communications
Is Your Practice Recession Ready?
Source: Etna Interactive
A 10-page white paper detailing 12 online marketing tactics elective medical clinics can implement to weather an unsteady economy.
COVID-19 and the Aesthetic Practice
Source: Etna Interactive
In this regularly updated post, we collect and analyze the latest data surrounding the ways COVID-19 is affecting elective medical practices nationwide.
Beware of Virtue Signaling Outright Greed in Brand Communications About COVID-19
Source: Gartner
An article offering a rubric to test whether your planned COVID communications are considerate and appropriate.
Finance, Human Resources & Practice Management
BSM Webinar Series: Navigating Your Business Through COVID-19
Source: BSM Consulting
A 4-part webinar series beginning March 30 and offered for $199. Covers how to forecast cash flow, how to navigate new legislation, preserving workforce integrity and managing relations with landlords, lenders, and vendors.
KZA COVID-19 Practice Management Resources Page
Source: Karen Zupko & Associates
Practice management resources, education, and tools for physicians and practice teams.
BSM Consulting COIVD-19 Resource Center
Source: BSM Consulting
A rich library of free and for-fee resources with tools and guidance that includes the most comprehensive coverage we’ve seen for finance and human resource issues.
ByrdAdatto COVID-19 Video Series
Source: ByrdAdatto
From the elective healthcare industry’s most respected law firm, ByrdAdatto, offers legal perspectives and short weekly videos to help you respond and adapt.
The Aesthetic Society COVID-19 Webinar Series
Source: The Aesthetic Society
A series of webinars offering practical advice on coping in the time of COVID-19.
Roaring Out of Recession
Source: Harvard Business Review
Strategies companies can use to survive a recession informed by research on company performance during and after three economic downturns.
PS Channel & Sientra ENHANCE: A Crisis Intervention Series on COVID-19
Source: PS Channel
Board-certified plastic surgeon Dr. William P. Adams Jr. and Sandy Roos, Sientra’s Director of Practice Development, delve into the COVID-19 crisis and what it means for plastic surgeons, their patients, and the field at large on A Crisis Intervention Series, in a three-part series.
Aesthetic Practice Mastermind Facebook Group
Source: Ashley Cloud | Practice Management Consulting, LLC
A private Facebook group that facilitates FB Live Q&A sessions, monthly webinar trainings, and networking with aesthetic physicians and staff members. All sessions address a variety of topics to help practices not only survive during this time but to also be relevant now and set themselves up to thrive after COVID-19.
HR Compliance Bulletin
Source: Morris & Garritano
Our own benefits agency has distributed an elegant summary of the Coronavirus relief laws that impact employee benefits, including The Emergency Family and Medical Leave Expansion Act and Emergency Paid Sick Leave Act.
Telemedicine & Virtual Appointments
A Practical Guide to Offering Virtual Appointments
Source: Etna Interactive
A four-minute video overview of the 3 steps every clinic must take to successfully offer virtual appointments.
KZA Telehealth Solution Center
Source: Karen Zupko & Associates
A comprehensive resource on telehealth practices, featuring videos, coding guides, and instructional papers.
HIPAA Compliant Platforms for Secure Video Conferencing:
Doxy.me
Free telemedicine platforms. Some performance issues were reported in the early days of COVID-19 but the platform appears to have resolved their scaling issues.
Klara
Popular telemedicine and secure messaging platform that integrates with Nextech and other practice management software.
What Is Online Marketing?
How do you know what the best online marketing strategy is for your specific situation? To answer that question you should be familiar with what constitutes online marketing. The simplest definition is that online marketing involves leveraging a range of different web-based channels to reach potential patients, including email, social media platforms, search engine optimization (SEO), and pay-per-click (PPC) campaigns.
Creating an Online Marketing Strategy
Committing to an online marketing strategy begins with research to understand how you can measure the success of your online marketing efforts. The best online marketing companies set themselves apart by creating online marketing strategies that result in better visibility and increased leads. Even though doing this without the help of an online marketing agency may seem like an overwhelming task, the first step is to understand the benchmarks used to measure the effectiveness of your marketing. This may be monitoring the growth of your email list, your local and organic search rankings, engagement on social media, or the number of leads produced by your PPC campaigns.
Online Marketing for Doctors
The advantages of online marketing cannot be overstated. From increased visibility and authority to higher quality leads and building long-lasting relationships with patients, online marketing channels are essential for virtually all elective health care fields. Social media can be an especially effective channel for specialists such as plastic surgeons, dermatologists, and medical spa providers. It may seem unnatural for some doctors to use Instagram or Facebook to reach out to potential patients, but there is plenty of research to convince you it’s worth getting out of your comfort zone. Engaging in a professional and appropriate way using social media is the future of online marketing for doctors—and the future is now.
Latest Industry Updates
COVID-19 news is constantly and rapidly evolving. Know where to turn to for trustworthy, up-to-date information about closures, health reports, and more.
The Aesthetic Society
Get the latest guidelines and recommendations as they pertain to elective medical professionals and practices. Read More
BSM Consulting
Get the latest updates and guidance from BSM Consulting as they pertain to medical practice management. Read More
Allergan Access
Allergan Access for Medical Aesthetics list of resources for managing medical practices during the COVID-19 crisis. Read More
The Center for Disease Control (CDC)
Access information to share with your staff members and patients on how to stay safe and healthy.
What We’re Doing for Our Partners
Success through partnership is our greatest priority. COVID-19 has created challenges that none of us could predict or plan for. Our clients need a thoughtful marketing partner who truly listens to their challenges and applies quick and intelligent action to help them reach stability and ultimately thrive in the current climate. Our skilled team of online marketing experts takes a strategic approach for effective online marketing that has a real and measurable impact for both small businesses and large organizations.
Reopening Messaging
As different regions begin to lift shelter-in-place mandates, our clients are opening back up for business with responsible and reassuring messaging.
- Site updates: Slide-up banners and ASAP content updates are keeping messaging clear, consistent, and up-to-date in response to quickly changing regulations. (See an example: Preventative Medical Clinic.)
- Email growth support: Practices are connecting directly to customers and building lists of engaged subscribers with personal and compelling email messaging.
- Reopening campaigns: Clients are setting the stage for prosperous initial reopenings and longer-term economic recovery with thoughtfully designed and applied campaign models.
Brand Building & Recovery Guidance
Our clients have our full support and partnership as we all work to navigate these new challenges, including recovering as brands and businesses during the phases of reopening. Here are some resources we’ve shared:
- Read our whitepaper: Post-Quarantine 15: Essential Questions to Guide Your Reopening Strategy
- Watch our webinar: Your Communication & Marketing Game Plan to Emerge Stronger After Shelter
Virtual Consultation Support
Our clients are embracing virtual consultations as a way to keep their practices active and thriving while remote. Because virtual appointments will likely continue to play an integral role even after in-person visits resume, we’re working to make the process easier and more effective for practices than ever.
- Read our blog post: A Practical Guide to Offering Virtual Medical Appointments
We know the COVID-19 situation is constantly evolving, so we will update our list of resources to reflect the latest information and recommendations. As always, we’re here to help and are committed to sustaining and growing your business.
Don’t forget to visit Etna’s blog for valuable online marketing information, tips, and recommendations.
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